STEP 1 Get to know the chosen tour

Make sure that you first read the relevant tour itinerary carefully including the section on price included and excluded services. Please note that for some tours due to product security reasons we publish only brief outline itineraries; for such, request the detailed version by email. (opens ”contact us” page). Read the difficulty grading information. It is important that you choose a trip that is well suited to your experience and capabilities. Our office staff has first-hand experience and knowledge of all advertised tours and will be happy to provide with the most detailed information about your chosen trip, enabling you to assess its suitability. You may as well read about our logistics, expedition food and support staff from our “Tour support” page. (opens tour support page).

STEP 2 Check Tour Availability Status

Check the availability of the selected tour. Each tour departure has a status indication such as Open, Guaranteed and Closed. For each of our group trips, there is a minimum number of participants required to enable the trip to run. The pricing panel for each trip gives an indication of group size, showing both minimum and maximum numbers.

Once the minimum number is reached, the trip status will change from “Open” to “Guaranteed”. The trip status is changed from “Guaranteed” to “Closed” when the maximum number of participants is reached. You should proceed with your international flight booking and other travel arrangements only when you know that the trip is either “Open” or “Guaranteed” to run.

STEP 3 Completing the Booking Form

There are three ways of booking a tour – by email, over the telephone, or by fax. Whichever method you choose you must complete a booking form and forward this to us. Please Download our Booking Form in pdf format or it can be sent to you by email. Drop us an email (opens “contact us” page to request the booking form. When you have the booking form filled in, please send it to us by email attachment.

When the completed booking form is received a “Detailed invoice” is sent to you by email attachment.

STEP 4 Deposit payment

Your travel booking is confirmed by Monastery stay tours upon receipt of a deposit of US$500. Deposit should be paid by a bank transfer to our bank account. Our bank account details are provided upon request by email (opens ‘contact us’ page). When your deposit is received into our bank account we will confirm your participation by an email notice and forward you our “Mongolia Travel information” file and a “Detailed kit list” for the chosen type of travel. The “Mongolia Travel information” contains useful advice on visas, vaccinations etc.

STEP 5 Balance payment

You must ensure that you forward the balance of your payment to us 6 weeks prior to trip commencement. 7 weeks prior to trip commencement a final invoice will be sent to you by email attachment stating the due amount depending on the total number of participants who will have booked the tour by then. In case if more people book the tour (late bookings) later than 6 weeks before the tour commencement, an appropriate refund is given to you on your arrival in Mongolia.

LATE BOOKINGS

There is no additional fee or discounts for late bookings (made later than 6 weeks prior to trip commencement).

CANCELLATION POLICY

Due to a short travel season in Mongolia accommodation and facilities for travelers tend to be flooded. Therefore arrangements are usually pre-booked with the local suppliers such as airline companies and hotels. Following charges will be withheld from your payment in case of cancellation on your end:

• within 14-0 days prior to trip start: 100% of price
• within 41-15 days prior to trip start: 50% of price
• within 42 and more days prior to trip start: an administration fee of US$100-200 per person depending on the tour duration.

TRANSFER OF TRAVEL

If you decide to transfer your booking to an alternative departure or tour, an administration fee of US$50 will be charged plus the cost difference between the two tours if the formerly booked tour cost is less than that of the latter. In the opposite case, if the formerly booked tour cost is higher than that of the latter, you will be refunded with the cost difference. However, please note that we are unable to transfer your booking to an alternative tour later than 7 weeks prior to the trip departure date. We, at Monastery stay look forward to organizing a memorable holiday for you!